What types of bottles do you use in your glass mosaic art pieces?
We use a variety of high-end bottles in our glass mosaic art pieces, including champagne, wine, and liquor bottles. We carefully select bottles based on their shape, color, and unique features to create visually striking and one-of-a-kind designs.
Can I request a custom design?
Absolutely! We love creating custom glass mosaic art pieces that are tailored to your specific needs and preferences. Whether you have a specific bottle in mind or a particular design idea, we can work with you to bring your vision to life.
How long does it take to create a glass mosaic art piece?
Creating our mosaic art pieces from broken glass is a labor of love. Each piece is crafted by hand, using a variety of broken glass pieces that are carefully arranged and glued onto a frame. The time it takes to complete a piece depends on the size and intricacy of the design, and can range from several days to several weeks. Rest assured that we take the time to ensure that each piece is of the highest quality and beauty.
What are the dimensions of your art pieces?
The dimensions of our glass mosaic art pieces can vary depending on the size and shape of the frame and the design of the piece. We provide the dimensions of each art piece in the product description on our website, so you can be sure you're getting the size you want. Simply click on the item you're interested in, and you'll find the dimensions listed in the product description.
How do I care for my glass mosaic art piece?
Glass mosaic art pieces are delicate and require careful handling and care. To keep your piece looking its best, we recommend avoiding exposure to moisture, direct sunlight, and extreme temperatures. Wipe the piece clean with a dry or slightly damp cloth as needed, be careful not to apply too much pressure or force when handling the piece, and avoid using abrasive or harsh cleaning products.
Can I hang my art piece outside?
While we understand that some customers may want to display their glass mosaic art pieces outside, we do not recommend it, especially if they have wooden frames. These pieces are delicate and require careful handling and care, and exposure to outdoor elements can cause damage over time. We suggest displaying your piece indoors where it can be kept safe and in excellent condition.
Do you offer international shipping?
Yes, we offer international shipping to customers around the world. For some countries, the delivery cost will be automatically calculated and displayed during the ordering process. However, if your delivery country is not listed during the order process, please contact us before placing your order to confirm that we can ship to your location and to obtain an accurate shipping cost estimate. Please also note that we cannot ship to countries on embargo, as determined by the United States and other international regulatory bodies.
How do I pay for my art piece?
We make it easy to pay for your glass mosaic art piece with our accepted payment methods: PayPal and Revolut-Pay. Simply select your preferred payment method during checkout and follow the prompts to complete your purchase. If you have any questions about payment or need assistance with the checkout process, please contact us and we'll be happy to help.
What is your return policy?
At Broken Luxury, we stand behind the quality and craftsmanship of our glass mosaic art pieces. If for any reason you're not completely satisfied with your purchase, you may return it within 14 days of receiving the item. Please see our Refund Policy page for more information on our return process.
Do you offer wholesale pricing for businesses?
At Broken Luxury, we're proud to offer our unique and beautiful glass mosaic art pieces to a wide range of customers, including art galleries. We offer competitive wholesale pricing for businesses interested in purchasing our pieces in bulk, as well as custom designs using any bottle requested for bulk orders. Please contact us by email to discuss your specific needs and to learn more about our wholesale pricing options and custom design services.
Can I pick up my art piece instead of having it shipped?
Yes, we offer pickup options for customers who would like to pick up their glass mosaic art piece in person or have it picked up by a courier. Our location is in Bucharest, Romania, at Aleea Alexandru 34, Ap. 9, 011824 Bucharest, Romania. Please contact us in advance to arrange for pickup of your item.
Can I track my order once it's shipped?
At Broken Luxury, we want to make sure that our customers can track their orders with ease. That's why we provide a tracking number for all shipped orders, which can be traced online on the website of the delivery company. This way, you can stay up-to-date on the progress of your glass mosaic art piece and know exactly when it will be delivered.
What happens if my art piece arrives damaged?
Your satisfaction is our top priority, and we take great pride in ensuring that our glass mosaic art pieces arrive in perfect condition. However, we understand that damage can occur during transit. That's why we ask that you check your art piece thoroughly upon arrival, while the delivery person is still present, to ensure that it is in the expected condition. If you notice any damage or defects, please take photos and contact us immediately. We will work with you to find a solution that meets your needs.
Can I cancel my order if I change my mind?
At Broken Luxury, we want you to be completely satisfied with your purchase. If you change your mind and need to cancel your order, please let us know as soon as possible. We will work with you to find a solution that meets your needs, whether that means cancelling the order and issuing a refund or making changes to the order.
When will my order arrive?
There is no definite and fixed number of days for the arrival of the product. It will depend on the size of the product. Please allow around 2 - 3 weeks for the product to arrive at you.
How can I contact you if I have additional questions or concerns?
At Broken Luxury, we believe in providing you with the best possible customer service. If you have any questions or concerns about your glass mosaic art piece, please don't hesitate to contact us. You can either find our contact details in the imprint at the bottom of the page or use our contact form on the website to reach us. We are here to assist you in any way we can.
Where can I contact you in case of concerns with the products?
You can reach us by sending us an e-mail on our Contact Page or sending us a message on our social media outlets.